Iti Baby

Returns and exchanges

We prefer to sort out returns, exchanges and resolve any quality issues as soon as we can. Your absolute customer satisfaction is our goal.

 

 We offer a whole year to return goods!

 

You’re most welcome to return for exchange or refund up to 365 days from purchase.

Returned items must be unused/unworn items, in perfect condition including the packaging.

Shipping is not refundable on returns.

Sorry we can’t accept ‘change of mind’ returns where the item has been used.

Faulty or damaged items:

Very occasionally a product may develop a manufacturers fault or arrive damaged. We will do everything we can to resolve this situation to your satisfaction, and often give you options to ensure you get the best outcome for you.

We will happily meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described.

Please contact us with details of the fault including a photo if possible. Often this means we can send out your replacement before you return the faulty item, which means the problem is solved faster.

Sending an item back for exchange:

If you would like us to return for an exchange you will be responsible for the cost of shipping in both directions.

Please contact us at info@itibaby.com to arrange return of any goods.