Which post company do we use?
We use Pass the Parcel or NZ Post for deliveries in New Zealand. Please let us know if you have a preference of a different company due to local services in your area.
Please allow 3 days for delivery, as this covers busier times in our dispatch area, items out of stock for a day or two and busy times with the courier companies.
Rural delivery services take approximately 3- 4 days.
Please allow an extra 1-2 days for delivery after a public holiday, as there is often a back-log with both Iti Baby orders and courier companies.
Our standard delivery service – Non-signature required:
Our $5 flat rate shipping is a non-signature required service. This means that the courier will leave your package in a safe place and you do not have to been home to receive the package.
If the courier does not believe there is a safe place to leave the package, they will leave a ‘Card to Call’ so you can arrange redelivery.
Notes in your delivery instructions may or may not be followed by the courier, we’re sorry we cannot guarantee that instructions will be followed to the letter. In particular our courier will not call in advance to arrange delivery at a specific time. Please see SIGNATURE REQUIRED information below if you need to be home to receive your package.
Signature required service:
If you would prefer your package to be sent SIGNATURE REQUIRED, please note SIGNATURE REQUIRED in your delivery instructions in capital letters.
Signature Required service will mean you need to be home to sign for your package and if you are not home, you will need to arrange redelivery with the relevant courier company.
Theft or dog issues:
If you have had previous issues with packages or mail being stolen, please request SIGNATURE REQUIRED.
If you have a dog who may eat or destroy your package, then please include detailed instructions including requesting SIGNATURE REQUIRED.
Our shipping is a flat rate of $5 in New Zealand for all orders under $35 and there is no charge for orders over $35. For international orders, a flat rate shipping rate of $15 applies.
We do not pass on any additional charges for delivering to rural delivery addresses.
Please ensure that you do specify in your address if your address is rural delivery. If you don’t tell us you are rural delivery, we do not know to put the correct ticketing on your package and this can lead to a delay.
If we do not use a rural delivery sticker on rural delivery packages, we get charged further so please ensure you make this clearly known to us.
Pick-ups & browsing:
We are unfortunately, not open for browsing.
If you have placed an order online and require it urgently, you can collect it provided you have ordered and paid online. However we do not refund the postage and packaging charges.
If your order is particularly urgent or you require weekend delivery, please contact us to discuss what is possible or note this on your order. We will do what we can for you however, cannot guarantee this.